Disappointing Hair Salon Experience in Nairobi, Kenya

It was December 2016. I had done extensive research, gotten recommendations, weighed my options and was finally ready to take the dive. I woke up early so I could make it in for the appointment. I had never had to book an appointment for such a thing before so I didn’t want to be late. What if I walked in one minute after 10:00 a.m.…